Returns & Warranties

General Returns

If for any reason you are not happy with any items purchased, Gowings Pacific Trader will happily exchange or refund the item within 30 days from the date of purchase, without question, provided;

• You have proof of purchase (receipt, credit statement or invoice);
• The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
• The product you are returning is currently ranged by us;
• You return the product within 30 days of purchasing it from us; and
• You bear all costs, such as shipping and insurance, related to the return of the product to us.


To request your return, please email us at:


Faulty Goods & Warranties

Please note:  Gowings Pacific Trader can only deal directly with customers that have purchased through our online store. If you have purchased through a Retail Store, please get in contact with the store you have purchased from, and they will be able to liaise with you to quickly resolve your issue. 


To lodge a warranty claim, please email us at: